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The Vuvuzela Hotline: Empowering Whistleblowers in South Africa
The Vuvuzela Hotline (Pty) Ltd (‘the Hotline’), is an independent, anonymous and confidential whistleblowing hotline service provider, appointed by various organizations, to manage that organizations internal and/or external Fraud and Ethics or Whistleblowing Hotline.
Incorporated in 2005, the Hotline has been operating as an independent external whistleblowing hotline service provider since it first obtained its external Whistle-blowing Hotline Service Provider standard EO1.1.1 certification in 2012 now referred to as SafeLine-EX Standard.
The hotline is operational 24 hours a day, 7 days a week, 365 days a year, providing a safe, secure and reliable reporting system for communities, through private and public sector organizations and businesses, to voice their concerns about corruption, fraud, misappropriation of resources or unethical conduct without fear of retaliation. Hotlines improve employee morale and loyalty by empowering employees to speak up and make a difference, giving a clear message that everyone is accountable for maintaining the same ethical standards.
Our Call centre agents, are always available and ready, to take calls, in all eleven official South African languages: Afrikaans, English, Ndebele, Sepedi, Sotho, Swati, Tsonga, Tswana, Venda, Xhosa and Zulu
The hotline provides seven alternative reporting channels for Whistleblowers to report incidents of corruption or fraud witnessed; these include Free Call Telephone, Email, Website, Mobile application, SMS, Fax or Post. Whatever preferred reporting channel is used, anonymity is guaranteed, and protection and confidentiality of information and the whistle-blower is in line with the Protected Disclosure Act (Act 26 of 2000), encouraging our customer’s and other stakeholders to elect to make that call to combat corruption.
Our highly secured environment, systems and processes can provide your employees and other stakeholders with the peace of mind that their concerns are dealt with, confidentially, securely and professionally
In an environment of increasing fraud and corruption, and declining ethical values, hotlines are a necessity in organizations fight against theft, misconduct, abuse, bribery and dishonesty including the intimidation and victimization suffered by those who disclose information.
Fraud and Corruption? Unethical Behavior? Blow the Whistle!! …. It’s your call
SafeLine-EX Standard
The Hotline is audited and evaluated against its compliance with Safeline-EX professional service standards and principles annually. This is a certification we first attained in 2012 and have maintained, annually, ever since.
Safeline-EX is a set of best-practice norms and standards as derived from international practices in terms of the provision of an independent, external safe reporting facility for organisations and is applicable to independent whistle-blowing hotline service providers. The primary purpose of assessment and certification is to protect the whistle-blower. This person must be able to trust that their report will be treated confidentially.
The Safeline-EX Standard is based on five guiding norms which balance whistle-blower interests, organisational needs and operational requirements. They are:
Integrity
Efficiency
Independence
Protection
Availability
As a Safeline-EX certified service provider, the Hotline can provide assurance to client organisations of the confidentiality of information, protection of whistle-blowers’ identity, professional service delivery and the quality of our reports.
