We charge a monthly Hotline service fee to our customers which includes the following:

• Independent, anonymous and confidential whistleblowing hotline services 24 hours a day, 7 days a week, 365 days a year
• Calls in all eleven official South African languages: Afrikaans, English, Ndebele, Sepedi, Sotho, Swati, Tsonga, Tswana, Venda, Xhosa and Zulu

• Seven alternative reporting channels available to whistleblowers to report incidents: Free call number, Email, SMS, Website, Mobile application, Fax or Post

• Protection and confidentiality of information and the whistleblower in line with the Protection of Personal Information Act and Protected Disclosure Act.

• Incident report questionnaire completed by call centre agent and supporting documentation uploaded

• Incident report allocated a unique reference number which is provided to the whistleblower

• Incident report distributed to designated recipients within 24 hours of receipt of the allegation
• Feedback provided to the whistleblower where required
• Project and records management
• All calls are recorded, encrypted and stored in the cloud
• Analysis and categorization of incidents reported
• Monthly/Quarterly/Annual management reports and summary reports